Careers

JOIN OUR PASSIONATE & PROFESSIONAL TEAM

Are you seeking an exciting professional opportunity in a company revolutionizing the 3D printing industry? 

You’ve come to the right place! With a global presence in 40 countries, Massivit is passionate about pushing the boundaries of additive manufacturing to solve market needs. We encourage professionals from all backgrounds to apply and help us drive this exciting digital revolution forward. 

Who Are We?

Massivit 3D Printing Technologies Ltd., a breakthrough technology and pioneer of large format 3D printing solutions, is looking for you, R&D Chemist for Printing Technology, to join our team. You will work in a dynamic company, performing multidisciplinary research on cutting-edge technologies.

Explore OUR open positions

Hardware Support Engineer

USA · Full-time · Intermediate

About The Position

The role of the Hardware Support Engineer is to provide hardware technical support to new and existing customers once the sales process is complete. Work is primarily tactical or operational in nature but may involve strategic issues. The successful candidate will be responsible for ensuring Total Customer Experience, company policies and administrative reporting performance objectives are met within the assigned geographic territory.

Responsibilities

  • Installing machines at new customers’ sites
  • Being the first response to customers’ technical issues
  • Online and telephone troubleshooting of hardware and software technical problems
  • Visiting customers’ site and machine repair to ensure customer satisfaction
  • Extensive travel – 70-80%
  • Working closely with other departments to ensure customer satisfaction
  • Readiness to work in a start-up environment in a fast growing, dynamic company
  • Appropriately utilize and leverage all resources to drive your results
  • Execute on key initiatives as communicated to you by management

 



Requirements

Education, Experience and Skills

  • Associate or Bachelor’s degree or trade school certification in Engineering, Design, 3D Printing or other technical; prefer 5+ years of experience or equivalent combination of education and

Experience in the following areas:

  • Onsite and remote technical support troubleshooting technical problems
  • Onsite customer visits and equipment repairs
  • Capital printing equipment installation
  • A self-motivated, go-and-get approach and the will to win
  • Product demonstrations
  • Project management role
  • Detailed reporting of customer issues and resolution
  • Working with external partners to deliver solution sales
  • Interface with all levels in customer organization


Skills Include:

  • Excellent communication – Fluent in English with excellent oral and written skill sets
  • Exceptional customer service and interpersonal skills
  • Technical troubleshooting
  • Project management, structured work approach
  • Creative ability
  • Resource management
  • Communication skills
  • Data analysis
  • Negotiation skills
  • Consulting skills
  • Leadership qualities, credibility
  • An organized, team approach
  • Self-confidence
  • Acuteness
  • Willpower
  • Intellectually flexible


Apply for this position

About Massivit

Want to learn more about who we are? Check out our About Us page. Massivit has been listed on the Tel Aviv Stock Exchange since February 2021.

Our team is composed of visionary industry experts who are always keen to bring new talent onboard. Join us in shaping the future of 3D printing! 

We love what we do