Customer Support Engineer

The role:

  • Serve as a professional focal for customers.
  • Handle face-to-face inquiries from customers.
  • Handle customer complaints or any major incidents. investigate and solve customers’ problems, which may be complex or long-standing.
  • Develop and maintain information about our current and future products for customers (user manual, site preparation).
  • Be an expert on the products or services and keep up to date with changes, train the global staff accordingly.
  • Serve as account manager to strategic customers.
  • Implement customer service policies in the organization.


  • Communication skills that allow you to interact, support and advise customers clearly and to liaise effectively with other professionals.
  • Troubleshooting and problem-solving skills, as well as a can-do approach.
  • Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations.
  • Listening skills, to understand exactly what the customers require.
  • Creative thinking, to be able to come up with new ideas to improve customer service standards.
  • An ability to work well under pressure.
  • Good interpersonal presentation, especially when face-to-face with customers
  • Strong background dealing with capital equipment – a MUST.
  • Excellent technical abilities.
  • Background in 3D – an advantage.
  • Work experience of at least 2 years as a customer support engineer.
  • Electronics or machine engineering degree an advantage.
  • Travel – approx 30%

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